Some of you may have heard about Amie St, the online DRM-free music store that recently signed major artists (such as Barenaked Ladies, Avril Lavigne, Sarah McLachlan, Paul Van Dyk and others) to sell their music without any of the foolish DRM restrictions that the iTunes Music Store imposes on music bought there.

Following the coverage on Digg, I’ve decided to try out the store. I was pleasantly surprised with the selection and quality of music there, but I was encountering some trouble listening to samples because of the high loads the site experienced following the news coverage. Frustrated, I wrote to their customer service about my hardship–

Not even twenty five minutes later, I got a response from an actual person, Elias Roman, who apologized for the issues, offered credit to my account and indicated what Amie St was doing to resolve the issue:

“What is your user name, I’ll add some credit to it so you can
enjoy it when the samples are working (We are actively adding more
servers to our grid to get rid of that issue).” – (Partial Quote)

One eMail from me later (with my user name), and no longer than fifty minutes from the time of my initial contact with them, the following message landed in my inbox:

“Hey Tal, I added some credit to your account. The site should be
running alright by now, I would definitely check out Au Revoir Simone,
the Shake, Waterlog (definitely check out The Onion by waterlog).”

While I am still having issues at time listening to the samples (which might be related to my own Internet connectivity) they are less prevalent than before and I’ll definitely check out and purchase music from Amie St, if only because of their remarkable customer service.

From my short time at the site, I already found some songs I like– allow me to recommend the song Unravel from the group Drawing Down the Sun.

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